Who we are

Brand Name: Plants Depot
Company Name: The Plants Depot Private Limited
Phone: +91 7649-02-9999
Email: support@plantsdepot.in

At Plants Depot, protecting your privacy is our priority. This Privacy Policy explains how we collect, use, and safeguard your information when you browse or make purchases on our e‑commerce platform.

1. Information We Collect

• Business & Contact Information: Company name, GST details, billing/shipping addresses, phone numbers, and email addresses.
• Order & Transaction Data: Purchase history, payment details (processed securely via trusted gateways—we do not store credit/debit card information).
• Website Usage Data: IP address, browser type, and cookies for site optimization and analytics.
• Communication Data: Queries, feedback, and correspondence with our support team.

2. How We Use Your Information

• To Process Orders: Manage quotations, invoices, deliveries, and payments.
• For Communication: Send order updates, account details, and customer service responses.
• To Improve Services: Enhance our website, product offerings, and wholesale processes.
• For Legal & Compliance: Meet tax, audit, and regulatory obligations.
• For Marketing (Optional): Share promotions, new arrivals, and offers—you can opt out anytime.

3. Data Sharing

• We do not sell or rent your data.
• Information is shared only with trusted third parties (logistics partners, payment processors, IT service providers) to fulfill your orders and maintain services.
• We may disclose information if required by law, court order, or government authorities.

4. Cookies & Tracking

Our site uses cookies to:

• Remember your login and cart details.
• Analyze traffic to improve navigation and product discovery.
• Personalize content and wholesale offers.
  You can disable cookies in your browser, but some site functions may be limited.

5. Data Protection

We use SSL encryption and industry-standard security practices to safeguard your information. Access is limited to authorized personnel only.

6. Your Rights

• Request access, correction, or deletion of your data by emailing support@plantsdepot.in.
• Opt out of marketing emails via the unsubscribe link.
• Request closure of your account if you no longer wish to use our services.

7. International Clients

As we import and export plants & trees globally, data may be processed outside your country, always in line with applicable privacy laws.

8. Updates to This Policy

We may update this Privacy Policy from time to time to reflect legal changes or service improvements. The updated version will be posted here with a revised effective date.

9. Contact Us

For any privacy concerns, contact:
📞 +91 7649-02-9999
📧 support@plantsdepot.in