Brand Name: Plants Depot
Company Name: The Plants Depot Private Limited
Phone: +91 7649-02-9999
Email: support@plantsdepot.in

At Plants Depot, we take pride in delivering healthy, high-quality plants, trees, and nursery products. Since our products are live and perishable, we follow a strict refund and return policy to ensure fairness and quality control for all wholesale buyers.

1. No Returns for Healthy Plants

• Due to the fragile and perishable nature of plants, we do not accept returns once the order is delivered in good condition.

2. Damaged or Wrong Items

• If you receive damaged plants, wrong species, or missing items, notify us within 24 hours of delivery.
• Provide clear photographs and your order details to support@plantsdepot.in for verification.
• After verification, we will arrange:
  • Replacement plants (subject to availability) OR
  • Store credit / partial refund for the affected items.

3. Shipping Damage

• While we take utmost care in packaging, shipping damage may occur due to transit conditions.
• Claims for shipping damage must be made within 24 hours of delivery with pictures.

4. Cancellations

• Orders can be canceled before dispatch.
• Once plants are packed or shipped, cancellations will not be accepted.

5. Refund Method

• Approved refunds will be processed via the original payment method within 7–10 business days.

6. International Orders

• For export shipments, refunds or replacements are not possible for delays caused by customs, quarantine, or import regulations in the destination country.

7. Non-Refundable Items

• Custom-grown plants, special orders, and bulk contract supplies are non-refundable once confirmed and processed.

📞 8. Contact Us for Claims

All refund and replacement requests must be emailed to:
📧 support@plantsdepot.in
📞 +91 7649-02-9999