Brand Name: Plants Depot
Company Name: The Plants Depot Private Limited
Phone: +91 7649-02-9999
Email: support@plantsdepot.in

At Plants Depot, we aim to ensure your plants, trees, and nursery products reach you fresh, healthy, and on time. This policy outlines our shipping and delivery terms for wholesale and export orders.

1. Delivery Coverage

• We deliver across India and handle international shipments for selected plants and trees.
• International deliveries are subject to local import regulations, customs clearances, and phytosanitary requirements.

2. Processing Time

• Orders are typically processed and packed within 3–7 business days after payment confirmation.
• Large or custom orders may require additional preparation time (we will notify you in advance).

3. Shipping Methods

• Domestic Orders: Shipped via trusted logistics partners using surface or air transport depending on plant type.
• International Orders: Dispatched through certified export couriers, freight forwarders, or as agreed with the buyer.

4. Shipping Charges

• Shipping charges are calculated based on order size, weight, location, and delivery method.
• For bulk B2B orders, custom shipping quotes will be provided.

5. Packaging & Care

• All plants are packed securely with protective materials to ensure minimal stress during transit.
• Temperature-sensitive plants may be shipped with extra care (e.g., moisture protection, breathable wrapping).

6. Delivery Timelines

• Domestic: 4–10 business days depending on destination.
• International: 10–25 business days depending on customs clearance and shipping method.
• Delivery timelines are estimates and may be affected by weather, transportation delays, or regulatory checks.

7. Responsibility & Risk

• We are responsible for your shipment until it is handed over to the courier/logistics provider.
• After dispatch, any delays due to courier, customs, or uncontrollable events are beyond our liability, but we will assist with updates and tracking.

8. Tracking Orders

• Once shipped, you will receive a tracking number via email/WhatsApp.
• Customers can track shipments directly with the courier or contact our support team for assistance.

9. Delivery Issues

• If packages are lost, damaged, or delayed, report the issue to us within 24 hours of delivery for investigation.
• Damaged plants will be handled as per our Refund & Return Policy.

📞 10. Contact Us

For shipping-related questions or special delivery arrangements:
📧 support@plantsdepot.in
📞 +91 7649-02-9999